Success by "savoir-être" (knowing how to be) - Pascale Landriault

Success by “savoir-être” (knowing how to be)

Success in business today requires much more than technical and operational skills. Relational skills, which relate to human relations, play an important role in the performance of individuals, groups and companies. The more the know-how gives way to automation and technology, the more the know-how will become the element that will distinguish successful companies from others. Behavior is the foundation of excellence leadership.
What is the true sense of being? We define the well-being as a relational know-how. It is the essential element in the famous triangle of knowledge, know-how and savoir-être.
Behavior includes both the notion of identity, self-knowledge, and the notion of relationship.
First, what defines us? Our values, our passions, our strengths and talents, our beliefs, our challenges, our epistemology, our way of functioning, of thinking, what influences us and motivates us. Our behaviors sometimes useful sometimes harmful.
Then, what are our human relations skills? The know-how is based on 4 main pillars:
adaptability to the human environment, from both a perspective of a particular situation and the people involved.
The way of communicating : as a receiver, it is the capacity of listening and receptivity of information. To listen is one thing, to hear it is another! As a transmitter, it is the ability to organize information and transmit it in the most understandable way for the receiver.
Emotional Intelligence to allow us to respond instead of reacting.
accountability , which represents the ability to recognize and take responsibility for oneself, to take responsibility for one’s actions and the consequences of one’s actions.
We can extend the know-how to personal and human qualities or soft skills such as empathy, empowerment, cooperation, conflict resolution, usability, positive attitude, stress management and priorities. respect, etc.
Do not neglect:  authenticity is key! It’s not about learning to be someone you are not, but about developing yourself and showing yourself in the best light.
The well-being can be applied for an individual himself in relation to his entourage: his work team, his colleagues, his employees, his superiors, his clients. For the company, know-how can become an important value that radiates in its environment: its customers, its suppliers, its partners, its shareholders, its sales, its competitors.
Here are some examples of what becomes possible through the presence of the “savoir-être”:
• greater employee motivation
• an improvement of the working climate
• Improving productivity and commitment
• reducing costs related to absenteeism, presenteeism, burnout, replacement, etc.
• establishment and maintenance of a business network
• solving problems that conflict with the achievement of objectives
• Optimization of execution time by clear and effective communication between team members
• exercising better leadership with maximizing a team’s leadership or managing a project
• better management and career progression
• reduced integration time in a new job
• the attraction of quality candidates
• etc.
The knowing-being is the invisible element of the whole greater than the sum of the parts. It is the 1 which is not in the mathematical equation of the 1 + 1 = 3!
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